Appointments

To request a routine appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01829 732401 and select option 1 Monday to Friday between 1pm to 3pm when the phone lines are quieter.
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

If your condition is urgent we will aim to see you on the same day.  To enable us to do this it is important that you do not book an urgent appointment unnecessarily.

Please call 01829 732401 - option 1 between 8am and 9am if you require an urgent appointment.

Routine GP appointments have a 15 minute allocation, which includes time for recording the consultation. Please help us to run on time wherever possible by booking one appointment for one person for one problem.  If you need another member of your family to be seen, or have several non-urgent problems, please make separate appointments.  Please read our information leaflet getting the most out of your consultation which is the British Medical Association’s (BMA) Doctor Patient Partnership advice on using this time effectively.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor or Advanced Nurse Practitioner.

Our reception team are fully trained to ensure high levels of patient care are met. Some of their responses to your requests may frustrate you but they are only trying to gain infromation to route your query correctly. This may be offering you an appointment with the most appropriate person or asking the duty doctor or Nurse Practitioner to call you back. All our staff are duty bound to honour patient confidentiality.

Please be patient and courteous to the receptionists who are often under considerable stress. The times it is most difficult to get through to the practice are the times it is the busiest.

We are now pleased to be offering appointments at Kelsall Medical Centre for our patients.

Appointments will be available Monday to Friday for doctors and Tuesday and Friday morning for nurse appointments.

To make an appointment please contact reception at Tarporley only. You will not be able to make appointments with reception at Kelsall Medical Centre. If you need to cancel or change an appointment for Kelsall please contact reception at Tarporley on 01829 732401 - option 1.

At this time not all services will be available at Kelsall for our patients eg immunisations, but we hope to increase the range of services over time.

Monday - 9-11am Dr Callely
Tuesday -  9-11am  Dr Argent-Belcher and 8-11.30am Nurse J Lester
Thursday - 9-11am Dr Pydah
Friday - 9-11am Dr Adey and 9-11.30am Nurse I Gallagher

Kelsall Medical Centre - 7 Green Hill Road Kelsall CW6 0SN

if you are too ill to come to the surgery and you require a home visit, please call the practice before 10.00 am so that the doctors are able to plan their visits.  Please give a brief explanation to the receptionists about your illness. This will help the Doctors see the most urgent cases first.  Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come in to the surgery to be seen.  We would request if the patient and/or any resident of the property smokes, that they refrain from doing so for at least an hour before and during the visit.  Our clinicians should only expect to work in a smoke free environment.

** Please note that when a patient is discharged from hospital the doctor does not routinely make home visits.  However, if you have problems or become unwell following discharge we advise that you seek medical attention straight away.  Please ring the surgery for an appointment to see a Doctor or to request a home visit if you are unable to get to surgery because of your illness.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on-line consultations and video calls (PATCHS)

Appointments by phone or video call can be more flexible and often means you get help sooner.

Please arrive promptly for your appointment.

If you cannot keep your appointment please let us know as soon as possible so we may offer the appointment to another patient.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01829 732401 - option 1 Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

The Enhanced Access Service makes it easier for patients to get an appointment at a time that suits you including evenings and weekends:

• Monday 6.30pm to 8pm – Drs Adey & Dancy, Tarporley Health Centre
• Friday 5pm to 8pm Bunbury Medical Practice, Vicarage Lane, Bunbury, Tarporley, CW6 9PE
• Saturday 9am to 5pm – Bunbury Medical Practice

The service offers pre-bookable, routine primary care appointments with a range of clinicians including GP’s, nurses and healthcare assistants.

Please contact us in the usual way to request an appointment. Some appointments will be available to book up to 2 weeks in advance and some will be available to book on the day.

Your appointment will be with an experienced clinician. It is unlikely that you will be seen by your own GP or nurse.

Your medical record will, with your consent, be available to the clinician that sees you. Your record will be updated at the time of your appointment.

Should you need to cancel an Enhanced Access appointment booked for a Monday or Friday please ring the practice. For appointments booked on a Saturday please ring the cancellation phone number 0151 319 7784.

This practice has a long standing tradition of teaching both medical students and young doctors. We are an approved training practice and you may be offered an appointment with a GP Registrar. These doctors are fully qualified and have had experience in several hospital specialties. They are completing their specialist training as a GP.

We also have fourth and fifth year medical students attending once a week as part of their training.  From time to time you may be asked to see a medical student, either in conjunction with your doctor, or whilst waiting to see your doctor, when the students will present your case. You will always be informed if your doctor has a medical student with them, with the option to see your doctor alone, if you prefer. We are very grateful to those of you who are prepared to give your time talking to students and when appropriate, allowing them to examine you.

If you have toothache or a dental problem please contact your dentist. GPs have no extra training or expertise in dentistry. Your dentist has the same obligations as we do for seeing patients as an emergency or out of hours and should provide you with details of how to access this.